Returns Policy

We hope you love your purchase but understand that you may need to request a return.

We have attempted to recreate the appearance of our jewellery as closely as possible on our website, but the detail and colour you see will depend on your screen.

If for any reason you are dissatisfied with your purchase, you can return it within the following guidelines:

• If the item is faulty, in accordance with your rights under the Australian Consumer Law. Depending on the fault we may either repair the item, replace it, or provide a refund.
• For change of mind, subject to our Change of Mind Policy, eligible items can be returned in-store or online within 14 days from date of purchase.

Warranties – Australian Consumer Law

Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au.

We are unable to review items via email or phone. All items must be physically returned either via mail or in person to be assessed. Please contact us for verification before returning your item or visiting any of our stores. 

Faulty, Damaged or Incorrectly Described Items

If returning or exchanging a faulty, damaged, or incorrectly described item, Hoskings Jewellers will cover the return postage or refund postage costs upon presentation of receipt/s. This is subject to approval by Hoskings Jewellers prior to sending goods back to us. If you need assistance regarding this process, please contact us on 1800 819 796 or email hello@hoskings.com.au.

Change Of Mind Policy

You can return "Eligible Items" you purchased in-store or online at your local Hoskings store with your receipt/packing slip, within 14 days for a refund or exchange if the eligible item/s is in “As New Condition” and in the original boxing.

"Eligible Items" excludes resized rings (whether resized as part of the purchase or after purchase), engraved items, special order items and items purchased under our in-store Lay-by or Services agreements.

“As New Condition” is where the item has not been worn, is in pristine condition with no damage, scratches or signs of wear and is accompanied by original receipt and boxing. Some exclusions apply as outlined in this policy.

• Item/s returned for refund or exchange within 14 days of purchase/delivery.
• Proof of purchase is accompanied with the returned item.
• It is at Hoskings Jewellers sole discretion to determine whether the goods are of “As New Condition”.
• Item/s are in original boxing with all paperwork such as Diamond Certificates and Watch Warranties/Instruction Booklets.

Please note: We do not refund shipping costs for Change of Mind returns.

Our Change of Mind Policy is in addition to your statutory rights, and in no way limits, your legal entitlement, and existing rights under Australian Consumer Law.

Should you wish to contact us with any queries in relation to our Change of Mind policy, we can be contacted at: Hoskings Jewellers on 1800 819 796 or hello@hoskings.com.au 

Gift Exchange Policy

If you have made a purchase as a gift which needs to be returned, we will happily exchange the item for another product if returned within 14 days if the eligible item/s is in “As New Condition” and in the original boxing as per our Change of Mind Policy.

Gift recipients can exchange or receive a non-refundable in-store credit only if accompanied by a gift receipt or proof of purchase. A gift receipt is offered to all clients at the time of purchase if they are giving the item as a gift.

Return your item with proof of purchase, such as a gift receipt, copy of the original register receipt or online order confirmation, to one of our stores and we'll provide an exchange in line with our Change of Mind Policy provided the item/s is in as new condition, unworn, is in pristine condition with no damage, scratches or signs of wear and is accompanied by original paperwork and boxing.

Returns Procedure

You may return new eligible items sold in-store or online within 14 days of receipt.

• Items should be returned with the original boxing and paperwork (such as diamond certificates or watch instructions/warranty booklets).
• Items can be taken to any Hoskings store, or you can ship your return.

If you choose to ship your order back to us rather than taking it to your local Hosking's store, you are responsible for any shipping and handling charges you might incur. The same 14 day period applies for refund or exchange, so please have the return package postmarked within the period based on the date we shipped the order to you.

Contact our customer service team on 1800 819 796 or hello@hoskings.com.au to initiate a return. You will need to provide your order details and reason for return. Customer service team is available Monday to Friday between 8.30am and 5.00pm (excluding public holidays).

We suggest that you ship your order via Express Post or Courier to make tracking your return possible.

• Hoskings is not responsible for any loss or damage to the item until it is safely delivered back to us.
• Hoskings does not refund or reimburse any postage costs incurred by you to return the items to us for change of mind, including any shipping or insurance charges, unless the item is faulty.

How to return a purchase via shipment:

1. Contact Hoskings for verification.
2. Circle the items on your receipt/packing slip that you are returning.
3. Indicate whether it is a replacement or refund request.
4. Please ensure your return parcel is securely packaged and both sender’s address and Hoskings address are clearly displayed.
5. Ship your merchandise via Registered, Express post or Courier to:
   Hoskings
   PO Box 2110, Seaford VIC 3198

All returns are subject to inspection by our Quality Assurance team before any refunds or exchanges are processed. We refund the same way in that the initial purchase was made. Hoskings will pay for the return shipping costs if the return is the result of our error or if the item is faulty.

Please note:

Online purchases can be returned in-store but MUST be processed by Head Office. These items can be exchanged in-store however if a refund on an online order is required, the store will contact the office for processing. These transactions can only take place during office hours 8.30am until 5.00pm Monday to Friday within 3 business days of the return.

Extended Returns Policy

So you can gift with confidence we offer an extended returns period until 14 days after Christmas Day for eligible items purchased between November 24 and December 24. Items purchased outside of this period are subject to Hoskings standard 14-day change of mind policy.